We deliver 7 days a week NATIONWIDE to the Philippines. Same day to Metro Manila & Next Day to Provinces
 

FREE Delivery Nationwide

METRO MANILA SAME DAY CUT-OFF TIME: 2:00 PM PI TIME ZONE
PROVINCIAL NEXT  DAY CUT-OFF TIME: 12:00 PM PI TIME ZONE


Delivery Times

Flowers and Gift Shop is generally unable to guarantee specific delivery times. The precise time of delivery  varies and depends on the schedule of our delivery personnel. In some cases, however, we are able to guarantee morning or afternoon delivery. If this is the case, you will be notified during the purchase process. NO SUNDAY DELIVERY to Provincial Locations.

Late Deliveries

If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund. If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise.
 

Incorrect Delivery Information

As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund.

 

Undeliverable Locations

Orders to hospitals, hotels, or company addresses are not guaranteed, but in most cases arrive as requested. If your delivery is going to such a location, please provide the name and telephone number of the hospital, hotel, or company. In the case of hospitals, we also need the recipients ward and room number.

Flowers and Gift Shop will attempt to deliver your bouquet in accordance with each facilitys procedures, but cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms, and that most ICUs do not permit flower delivery at all. Please check with the hospital before placing your order.


Products and images

Products only contain the items listed in the product description.

Vases and other items are not included unless stated in the product description and are only used for display purposes.

Product photos of Flower Bouquets always represent the medium size. Product photos are a representation of the arrangements and may vary.


Refund Requests and Claims

If your order was unsatisfactory, you may request a refund by submitting a claim within two business days after the delivery date. Please submit your claim thru email at info@flowersngiftshop.com, including your contact info.

In case of quality issues, after submitting the claim, our customer service agents will request that you send a digital picture of the delivered product.


Order Changes

To change your order, please contact us thru email. Changes can only be made two business days or more prior to the scheduled delivery date.


Payment Processing Issues

If you provide us with incorrect or invalid credit card or payment information, we cannot process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any issues arising as a result thereof.
 

Cancellations

Cancellations for a full refund are allowed if made seven business days or more prior to the scheduled delivery date. If an order is cancelled less than two business days prior to the delivery date, no refund will be issued.


Substitution Policy

In some cases, local florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution.

Roses, however, will NEVER be substituted with other flowers or floral products without requesting your confirmation first.

If a local florist does not have an added product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.